Meebo is easy and fun! It's easy to use during scheduled IM service, although in this "Mc Quick" society, some of our customers are in a hurry and don't seem to wait around for answers. We have learned not to type long responses or risk losing our customer. This is definitely a good mix and a good place to first approach library staff with a question. We can always communicate by phone or in person should the question become more involved.
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